Applied Direct Connect
Direct Support for Deaf & Hard of Hearing Customers, Faster, Smarter, More Effective Communication
Is Your Organization Facing These Challenges?
- Long customer service wait times for Deaf or hard of hearing customers?
- Confusion around critical instructions like surgery prep or account access?
- Communication barriers slowing down service for Deaf community members?
- Rising costs from inefficient call handling systems?
A Faster, More Personal Alternative to Relay Services
Applied Direct Connect™ (ADC) is Applied Development’s FCC-approved Direct Video Communication (DVC) service that delivers direct, bilingual (sign language and English) support for Deaf and Hard of Hearing callers.
Unlike outdated relay services, ADC connects customers directly to a live, bilingual agent for faster, clearer, and more personal conversations. No third-party relay operator. No delays. No red tape.
ADC calls are 81% faster than traditional Video Relay Service (VRS).
Real Solutions for Everyday Challenges
01
Reduce Wait Times
No relay delays. Customers get answers immediately.
02
Improve Understanding
Healthcare providers ensure patients fully grasp instructions.
03
Support Local Communities
Utility companies serve Deaf populations with clarity.
04
Boost Satisfaction
Better communication builds trust and customer loyalty.
05
Enhance Financial Services
Banks deliver secure, reliable account support.
The Smarter Choice for Customer Service
1
Lower Costs
2
Better Communication
3
Effective Service
4
Easy Integration
Real Solutions for Everyday Challenges
White-Glove Setup
Risk-Free Trial
Performance Guarantee
Flexible Pricing
Sign up within 60 days and receive two free cultural competency trainings for your frontline teams (up to 50 employees).
Let’s Eliminate Barriers Together
- Schedule a Consultation
- Launch a Pilot
- Scale with Confidence
Discover More About Applied Development
ADEPT
Success Stories
