In an increasingly connected world, ensuring clear, direct communication with every customer is no longer optional — it’s essential. For organizations that serve Deaf and hard of hearing individuals, traditional relay systems have long posed barriers to understanding, timeliness, and customer satisfaction.
At Applied Development, we believe communication should never be a barrier to excellent service. That’s why we’re proud to introduce Applied Direct Connect™ (ADC) — our innovative, FCC-approved Direct Video Communication (DVC) solution built to transform how Deaf and hard of hearing customers engage with organizations across industries.
Why Applied Direct Connect™?
Traditional Video Relay Services (VRS) often rely on third-party interpreters, leading to delays, confusion, and impersonal experiences. ADC eliminates the middleman.
ADC connects Deaf and hard of hearing individuals directly to support agents fluent in both American Sign Language (ASL) and English — empowering clearer, faster, and more human-centered communication from the very first interaction.
Key Benefits at a Glance:
- 81% Faster than VRS Calls: Respond to customer needs quickly and effectively.
- Lower Tier 1 Support Costs: Streamline service delivery with scalable, efficient support.
- Improved Customer Understanding: No more miscommunications or dropped context.
- ADA & WCAG Compliance: Stay ahead of accessibility requirements and standards.
- Plug-and-Play Integration: Seamlessly connect ADC with your existing customer service platforms.
Who Benefits from ADC?
ADC is designed for any organization that interacts with Deaf and hard of hearing communities — especially those where accuracy, privacy, and timeliness matter.
- Healthcare Providers: Ensure clear communication before and after appointments.
- Banks and Financial Institutions: Deliver secure services with confidence.
- Utilities: Reach customers in areas with high Deaf populations reliably.
- Education and Government: Meet legal accessibility standards with ease.
- Retail & Technology Brands: Improve customer loyalty with inclusive service.
Cultural Competency — On Us
To help you build lasting trust with your customers, new ADC clients who sign up within the next 60 days will receive two free cultural competency trainings for up to 50 frontline employees. It’s our way of helping you build inclusive, knowledgeable teams ready to serve everyone.
Ready to Connect?
Whether you’re looking to launch a pilot, schedule a demo, or just learn more, Applied Development is here to help you lead the way in inclusive, equitable customer engagement.
Let’s build a better customer experience — one conversation at a time.
Call us at (410) 571-4016
Book your consultation at https://applied-dev.com/contact-us/
Learn more: Applied Direct Connect Overview
