4 Ways a Complaint Management Program Can Help Your Organization

In an ideal world, your organization would never receive a complaint. However, there are times when miscommunications and misunderstandings happen – or you experience a worst-case scenario of one employee harassing another. Regardless, it is critical to have a complaint management program in place for when any complaint needs to be addressed. Complaint management programs […]

4 Elements of Strategic Speechwriting

Delivering a speech and writing a speech are two very different skill sets. When writing a speech, you need to concentrate on creating something that the audience will hear and remember. As an expert in a subject, it is important to remember that your audience may not be as well-versed as you are. These four […]

How to Create Brand Guidelines for Your Business or Federal Agency

Brand guidelines are important for any business or federal agency. When you use them appropriately along with a strategic communications plan, they allow you to build brand recognition and streamline how others view you. Knowing the brand guidelines also gives employees a better understanding of how to represent your brand both internally and externally.  If […]

How Strategic Communications Consulting Can Help Your Business

Numerous studies over the years have shown that employee engagement and employee buy-in drive profitability and can improve the bottom line of any company. One of the top ways to improve employee engagement is to create a strategic communications plan. Streamlined communication helps your team understand the company mission, vision, and plan. When employees understand […]